Built several key metrics dashboards, using Looker and LookerML, that monitored conversion rate growth

Performed ad-hoc and investigative analysis, using Snowflake, that maps health insurances to providers

Conducted cohort analysis, leveraging datacuts, to gather valuable insights on customer behaviors such as entry points / onboarding and time spent on ZocDoc’s platform

Identified new hypotheses and future A/B tests for the health insurance business unit and product teams to explore that has a high likelihood of positively impacting key metrics

Inform policy decision-making for Taxis and For-Hire Vehicles (FHV), such as Uber and Lyft, through historical and projected analysis

Delivered strategic and tactical insights for stakeholders on increasing Medallion taxi drivers income by 33%, the first rate increase in ten years within the industry.

Initiated the use of Power BI dashboards to reduce monthly ad-hoc requests by 60%

Published work: Charged Up! 

Triaged and supported E911 call center software applications and network connectivity issues for NYPD & FDNY

Analyzed ticketing reports from Remedy for incidents that have recurring problems requiring further investigation. Reduced unnecessary incident tickets month-to-month by 50%. 

Provided network infrastructure support to minimize repair times for service interruptions

Analyzed customer and outage data to identify network trends and dispatched technicians to resolve degradation

Reduced repair times year-over-year decreasing mean time to repair (MTTR) from two days to 1.5 hours